BPO/ ITES

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It is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. Few of the motivation factors as to why BPO is gaining ground are:

Factor Cost Advantage
Economy of Scale
Business Risk Mitigation
Superior Competency
Utilization Improvement

Why Outsourcing from India?
The BPO industry in India has been growing 70 percent a year and is now worth $1.6 billion, employing 100,000 people. And as McKinsey analysts put it, BPO has to grow only 27% till 2008 to deliver $17 billion in revenue and employment of a million people.

Scarcity of Talent
The industry's highly competitive environment translates into a strong demand for employees who can successfully steer & gear up companies through challenging times. The industry requires change management skills as well as an ability to create innovative middle and long-term strategies. However the availability of skilled manpower is gradually beginning to fall short of the industry’s requirements and this could have an impact on the future growth trends.

WAVECO Solution
WAVECO is addressing mandates in the areas of CCE, TL, Trainer, middle level managers for both inbound and outbound calls and other operations department employees etc. We understand the industry and its requirements very comprehensively and our team with a robust background of the industry across ensures that we work on these mandates very efficiently.

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